Privacy Policy

This Privacy Policy explains how Nalveriq handles personal information in Australia in connection with our flower delivery services, websites, and customer support. We aim to provide clear information about the kinds of personal information we collect, the purposes for which it is used, the way it may be disclosed, and the options available to you. Our practices are designed with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect may include contact details (such as name, phone number, email address), delivery details (such as recipient name, delivery address, card message, and timing preferences), order history, payment-related information processed via trusted payment gateways, communication records (such as emails and chat transcripts), and technical information (such as device type, browser, pages visited, and approximate location derived from IP address). Where you provide personal information about another person (for example, a recipient), you should ensure that you are authorised to do so and that the person is aware of this Policy.

We use personal information to process and deliver orders, provide customer support, personalise product suggestions, improve website performance, maintain security, and meet legal or regulatory obligations. For example, contact details help us send order confirmations and delivery updates; delivery details allow couriers to complete the service; and technical information assists us in troubleshooting and enhancing site reliability. We may provide communications about product updates, seasonal collections, and service notices. You may opt out of non-essential marketing communications by following instructions included in those messages.

We may disclose personal information to service providers who support our operations, such as florists, couriers, payment processors, IT hosting, analytics, and customer support platforms. When sharing information, we apply reasonable measures to help protect confidentiality and use, including contractual restrictions and access controls. Some recipients may be located outside your state or territory; where international transfers arise, we seek to take steps consistent with applicable privacy requirements. We do not sell personal information.

We implement safeguards intended to reduce risks to personal information, including encryption in transit, access controls, staff training, and secure data disposal procedures. Retention periods vary by category and are set with reference to operational needs and legal requirements. When data is *** longer required, we aim to de-identify or delete it in a secure manner. While security measures help manage risk, internet-based services carry inherent exposure; we encourage you to use strong passwords and keep order details private.

You may request access to personal information we hold about you and ask for corrections if details are inaccurate, out of date, incomplete, or misleading. Requests can be made using the contact details below. We may ask you to verify your identity and provide relevant context so we can locate records. In certain circumstances permitted by law, access may be limited (for example, where providing access would unreasonably impact the privacy of others). If we decline a request, we will provide an explanation where reasonable.

Cookies and similar technologies help operate our website, remember preferences, measure performance, and present relevant content. You can adjust browser settings to manage cookies, though some features may function differently. Our cookie banner allows you to choose your preference for this browser. For more details, see the cookies section of this Policy and any notices presented within the site interface.

Our site may include links to internal pages, including the Legal section, which describes delivery coverage, timing notes, and other service conditions. Those pages are part of our website experience and are subject to this Policy unless indicated otherwise. Where embedded content (such as maps) is used to help with location and directions, your browser may communicate with third-party services that have their own privacy practices.

If you have questions or a complaint about privacy, please contact us using the details below. We will review your message and respond as soon as practicable. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance on privacy rights and complaint pathways.

Contacting Nalveriq about privacy
Phone: + (61) 42 893-76-15
Email: Nalveriq@outlook.com
Address: 27 Hargreaves Street, Bendigo VIC 3550, Australia

We may update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices. The revised Policy will be posted on this page with an updated effective date. We encourage you to review it periodically to stay informed about how personal information is handled at Nalveriq.