Legal & Consumer Information — Nalveriq

This page explains your rights under Australian Consumer Law, our delivery and refund policies, and how to submit complaints or requests related to flower delivery across Australia.

Consumer Guarantees Make a complaint Privacy Policy

Overview

Nalveriq operates flower delivery services across Australia including same-day delivery options in major metro areas (Sydney, Melbourne, Brisbane). We comply with the Australian Consumer Law (ACL) and provide remedies where goods fail to meet consumer guarantees.

Consumer Guarantees (Australia)

Under the ACL, goods must be of acceptable quality, match descriptions, be fit for purpose and correspond to any sample or demonstration model. Remedies depend on whether the failure is major or minor.

If a failure is major you may choose a refund, replacement or compensation for drop in value. For flower orders this includes substantial wilting, incorrect items, or non-delivery.

For minor failures we will repair or replace the goods. If not possible, we will offer a refund or compensation proportionate to the issue.

Natural variation in fresh flowers (colour tones, stem lengths, seasonal substitutions) does not necessarily indicate a failure. We use high-resolution photos for illustration; exact stems may vary.

Returns, Refunds & Cancellations

We handle refunds and cancellations in line with ACL. Summary table below shows typical outcomes depending on the situation.

Issue	Typical remedy	Notes
Non-delivery	Full refund or re-delivery	Within 7 days we investigate; customer chooses
Major quality failure (wilted)	Refund or replacement	Provide photos and order details
Change of mind	*** automatic refund	We may offer credit at our discretion

To request a remedy, follow the complaint procedure below and provide order number and photos where applicable.

Delivery Terms & Same-day Service

We aim to deliver fresh flowers in accordance with the chosen delivery option. Same-day delivery is available in participating metro areas if ordered before the cut-off time shown on product pages.

Cut-off: Varies by city — check product page
Areas: Sydney, Melbourne, Brisbane, regional coverage subject to availability
Delays: Weather or carrier issues may occur; we notify customers.

Complaint & Remedy Request

If you need to report a problem with your order, please complete the form below. Provide order number and photos to help us assess the issue. We will acknowledge within 2 business days.

If your matter is urgent call us: + (61) 42 893-76-15

Terms, Liability and Contact Points

Our full terms and conditions and information about liability limits for perishable goods are set out below. Nothing in these terms is intended to exclude or limit your rights under the ACL.

Limitation of liability: We take care with perishable goods; limits apply where permitted by law.
Governing law: These terms are governed by the laws of the Commonwealth of Australia and the states/territories where services are provided.
Contact: For legal notices send mail to 27 Hargreaves Street, Bendigo VIC 3550 or email Nalveriq@outlook.com

For privacy matters visit Privacy. For general queries visit Contacts.

Frequently Asked Questions

How long to request a refund?

What evidence is required?

Photos of the items, delivery details and order number help us assess and resolve faster.